Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Professional information (company name, job title, research interests)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Communications and correspondence with us

1.2 Research and Technical Data

When you collaborate with us or use our services, we may collect:

• Research project details and specifications
• Environmental sample data and analysis results
• Technical requirements and customization preferences
• Performance metrics and usage data related to our biotechnology products

1.3 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our biotechnology products and services
• Processing orders and managing customer relationships
• Conducting research and development activities
• Communicating about our products, services, and scientific developments
• Ensuring compliance with safety and regulatory requirements
• Protecting against fraud and unauthorized access
• Analyzing usage patterns to enhance user experience
• Fulfilling legal obligations and enforcing our terms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Cloud storage and hosting services
• Payment processing partners
• Shipping and logistics providers
• Analytics and performance monitoring services

3.2 Legal Requirements

We may disclose information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Government or regulatory agency requests
• Situations where disclosure is necessary to protect rights, safety, or property

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication procedures
• Regular security assessments and vulnerability testing
• Employee training on data protection and confidentiality
• Compliance with industry standards and best practices
• Incident response procedures for potential breaches

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

5.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and choices

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at [email protected]

7. Research Data and Confidentiality

Given the sensitive nature of biotechnology research:

• All research data is treated with the highest level of confidentiality
• Access is restricted to authorized personnel on a need-to-know basis
• We comply with all applicable research ethics and data protection regulations
• Anonymization techniques are used when appropriate
• Data retention follows scientific and regulatory requirements

8. International Data Transfers

As we operate from offices in Florida, USA and Saskatoon, Canada, your information may be transferred between these locations. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Ensuring recipient countries provide adequate data protection
• Implementing additional security measures for sensitive data

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through our website or by email. The "Effective Date" at the top indicates when the policy was last revised.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices: